Capstone Real Estate Investments Management Company
We are following guidance from the CDC on cleaning and disinfecting and have implemented temporary policies for resident events, hospitality and social distancing in an effort to prevent additional risk.
Leasing Office Hours
Our teams are still at our communities and ready to assist. Our offices are open for walk-in business; however we recommend that you call ahead for an appointment if you need to meet with a staff member or tour our community. In an effort to limit personal contact we’d like to encourage all residents to use our online portal (connect via the website) for payments and for submitting non-emergency maintenance requests. We also kindly request that you call or email or us with any housing matters. Completing most of your needs remotely will greatly reduce the potential for infection. If you do need to visit our leasing office, please note that masks are required to enter.
Amenity & Common Spaces
Some of the amenity and common areas within our communities will remain closed until further notice. This includes resident events and hospitality bars as well as general use of common areas for business or social gatherings. These adjustments allow us to effectively clean and disinfect spaces and encourage continued social distancing as our best method to fight the spread of coronavirus. We are closely monitoring guidance from the CDC and local authorities to determine when to safely reopen these spaces. Additionally, to help prevent the spread of germs, we have cancelled all non-essential gatherings at our community or elsewhere in town. This includes pool events, free-food days, movie viewing parties, sporting events, etc. Contact the leasing office for more information about what amenities are available for use at your community.
If you’re looking for your next home, we’re still committed to helping you find the right home with us!
All maintenance requests are being addressed at this time. Our maintenance teams are following CDC guidelines related to PPE and social distancing while completing service requests.
Commitment to Residents
Customer service remains a core focus even during these difficult times. While we recognize that some of these measures may pose a temporary inconvenience, we believe it’s the right thing to do in order to preserve the welfare of our communities. Capstone recognizes that families and businesses are facing health and economic hardships due to the significant impact of the COVID-19 virus, and we’re committed to working with our residents as we navigate this situation together. If you are experiencing a financial hardship due to events related to COVID-19, please reach out to your Community Manager to discuss the options that are available, including payment plans.
What Additional Steps Are We Taking to Limit the Spread of the Virus at Our Communities
In response to the coronavirus, we have taken additional measures developed in consultation with public health authorities (including CDC) to make our cleaning and hygiene protocols more rigorous.
What You Can Do to Help Your Community & Slow the Spread of the Virus
Access virtual therapists through resources including:
While we realize that you and your family may be facing uncertainty with employment or source of income, we are not able to release residents from lease obligations at this time. In order to ease the financial hardship and difficulties so many of our residents may face in the coming months, we have implemented several new policies. Please know that we are actively researching local and national financial support resources for residents experiencing financial difficulty. We also encourage any residents facing hardship to explore emergency rental assistance programs that may be available in your area.
To the extent our residents are unable to make lease payments due to a loss of income that has resulted from the COVID-19 pandemic, we encourage them to reach out to our Community Manager to request and discuss a possible payment plan.
Finally, we encourage everyone to rely on the latest releases from health officials at the CDC and World Health Organization for the most up-to-date information, including preventative measures to take.
In the meantime, we will continue to focus on providing the best experience we can and helping everyone live well.
Thank you for your understanding and patience as we all respond to this rapidly evolving situation.
CREI employs over 41 professionals who are headquartered in Birmingham, AL and 218 professionals who operate its 22 owned and managed properties. As a vertically integrated company, CREI staff has capabilities that Include development, finance, accounting, construction, property management, graphic design and interior design.Our Communities